Fluent Support Pro v1.8.0

Fluent Support Pro Latest

CHANGE LOG

= 1.8.0 (DATE: August 15, 2024) =

= 1.7.90 (DATE: May 28, 2024) =

Added – Activity Trends by Time of Day (Pro)
Added – Integration with Fluent Boards (Pro)
Added – Integrations Logs
Added – Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
Added – Duplicate or clone workflows (Pro)
Added – Required option in product field (Pro)
Fixed – If the site language is not set to English, the workflow always defaults to manual mode
Fixed – Inbox identifier css issue in all tickets table
Fixed – If anyone choose View dashboard and draft_reply then it will not show any tickets
Fixed – Freshdesk ticket migration issue
Fixed – Zendesk ticket migration issue
Fixed – Clicking the “Import Tickets” button in the ticket migration module opens multiple modals simultaneously
Fixed – Issue with Bookmark
Fixed – When the file name is too long, the file will not upload during ticket creation or in responses
Fixed – If a restriction is applied to a specific business box, it still appears on the dashboard
Fixed – MemberPress integration to show separate lists for recurring and non-recurring subscriptions
Fixed – The WooCommerce widget is not shown on the ‘View Customer’ page

= 1.7.80 (DATE: April 3, 2024) =

Added – Restrict business boxes for specific agents
Added – Ticket search feature in customer portal
Added – MemberPress Integration
Added – Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
Added – Display the exact time of ticket or response creation upon hovering over it in the admin portal
Fixed – Attachment download issue in email piping
Fixed – BetterDocs integration issue
Fixed – Agent Only field isn’t displaying into the ticket
Fixed – Draft Reply approve button issue with attachment
Fixed – There is an issue with exporting the agent report time
Fixed – The Gravatar image link is causing a PHP 8.2 deprecated issue
Fixed – The issue with the “Enable Reply from Telegram” button in Telegram
Fixed – The Auto Close Settings are not saving
Fixed – Helpscout ticket migration issue
Fixed – When responding to emails in German, create a new ticket instead of replying.

= 1.7.7 (DATE: December 15, 2023) =

Added – Trigger Fluent CRM automation within workflow (Pro)
Added – Agent feedback in ticket response (Pro)
Added – Agent permission for save response as draft
Added – New shortcode for agent title signature in the inbox settings
Added – Custom registration field using hooks
Fixed – Agent can assign ticket without permission
Fixed – The time duration displayed for ticket creation and response creation is inconsistent
Fixed – Open a new thread in email for every response created
Fixed – Translation issue
MySQL orderby security issue fixed